Behind the Scenes: Thank you for visiting Meltdown Studio Jewelry! When you place your order with meltdownstudiojewelry.com, your order is processed by Lauren Tobey. At this point in time, every single piece of jewelry is hand crafted from start to finish by jewelry artist, Lauren Tobey, in her Albuquerque, NM studio, in the United States of America. Both inspiration and materials are found locally, and Lauren works meticulously to maintain a reputation of impeccable craftsmanship and sterling customer service. If you are dissatisfied in any way with your product or the interactions you have with Meltdown Studio Jewelry, please allow us the opportunity to make it right.
Return/Exchange policy: If you are not completely satisfied with your purchase, we will offer an exchange for store credit to use towards a future purchase within 15 days of its original delivery. Exchanged items must be unworn and in original condition or the exchange will not be available. The quality of each outgoing piece is monitored, however, if a piece arrives damaged because of a technical failure on our side, a full refund will be offered. Otherwise, refunds are not available.
Shipping Schedule: Thank you for your patience and please let us explain our shipping schedule. Orders are processed daily. In stock items will be shipped immediately, while out of stock items or larger orders may take up to two weeks to fabricate. Every component is cast and fabricated at Meltdown Studio, and some pieces take longer than others. If your order is needed by a certain date, please specify this and we'll do our very best to make it happen!
Shipping method: USPS is our preferred shipping method because of its easy tracking system within the United States. Your order will be shipped to you First Class, and a tracking number will be provided to you. If you have special shipping requirements, please let us know. A flat shipping and handling rate of $6.00 will be charged to you.
Payment: Our site utilizes built-in payment processing through Stripe, which enables us to accept all major credit cards. And of course, we happily accept PayPal. If you prefer to place our order via phone, please do not hesitate to call.
Privacy: Personal contact information (email address, mailing address, phone, etc.) submitted to meltdownstudiojewelry.com via this website and our social media channels is kept confidential. No personal information provided to us will ever be sold or distributed to anyone. We may use personal contact information for for announcements or information about promotional contests. We may also ask winners to give us contact information for the purpose of prize fulfillment.
and most of all... Thank you: Your order means so much to us! Meltdown Studio Jewelry depends on you to expand our product line and our availability. If you have retail location suggestions for any of our collections, please let us know! Oh, and feel free to send photos of you wearing your new jewels, this is the ultimate reward for the designer/fabricator behind the scenes. Thank you again for your support!